SHIPPING & DELIVERY
At Emile Rassam, we prioritize prompt and reliable shipping for your convenience
Bespoke Preparation:
Each order is meticulously prepared and dispatched within 1-2 business days, reflecting our commitment to prompt and personalized service.
White Glove Delivery:
We ship with trusted carriers like DHL or your local postal service, ensuring a secure and expeditious arrival within 7-21 business days.
Order Tracking:
Upon dispatch, you will receive a notification containing a unique tracking number, allowing you to trace your order with ease. While we make every effort to ensure seamless delivery, unforeseen circumstances may occasionally influence transit times.
Dedicated Support:
Our Customer Service team is always available to offer assistance and guidance throughout the delivery process.
Transparent Pricing:
Shipping fees are determined based on your chosen destination and delivery method. Any applicable taxes will be calculated by the courier upon arrival.
Secure Transactions:
We offer convenient and secure payment options, including credit and debit cards, ensuring your financial information is protected throughout the transaction.
Exquisite Fit:
To ensure the perfect fit for your chosen creation, we provide detailed sizing guides. Should you require further assistance, our Customer Service team is here to offer personalized guidance.
Product Care:
Each garment is accompanied by meticulous care instructions to ensure its longevity. Our Customer Service team is also available to offer further guidance.
Exclusive Discounts:
For our distinguished corporate clients, we offer exclusive discounts on bulk orders. Please consult with our corporate sales team to discover the bespoke benefits we can extend to your esteemed organization
RETURNS & REFUNDS
Returns & Refunds:
Your satisfaction is our highest priority. Should your purchase not fully meet your expectations, we offer a straightforward and convenient return and refund policy.
Initiating a Return:
To begin the return process, simply contact our Customer Service team within 15 days of receiving your order. They will provide you with detailed instructions on how to proceed.
Swift Refunds:
Once your returned item is received and inspected to ensure it is in its original condition (unworn, unwashed, with tags attached), we will promptly process your refund to your original payment method. Please allow 15-30 business days for the refund to be reflected in your account.
Dedicated Support:
Our Customer Service team is always available to answer any questions or provide assistance regarding returns and refunds. We value your trust in Emile Rassam and strive to ensure your complete satisfaction.